June 15, 2023

Top 5 Features to Look for in an ESM System

Candice Arnold, VP of Marketing - CMO IFS assyst, acknowledges the challenges of managing multiple service requests, departments, and vendors while striving to uphold a positive customer experience. If you find yourself in this predicament, you're certainly not alone. According to a 2021 Axelos survey, 68% of organizations have already implemented enterprise service management (ESM) strategies to gain control over their service delivery...
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June 13, 2023

7 Secrets to Getting Digital Transformation Right

Ed Perez, Solution Consulting Manager at IFS assyst, mentions that digital transformation is often associated with visions of optimized operations, improved productivity, and a paradise of advanced technology. However, numerous organizations encounter significant challenges when undertaking this endeavor...
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June 9, 2023

The Data Integration Process: How to Put Your Data to Work With iPaaS

Data integration is a well-established practice that has been around for decades. The traditional method, known as Extract, Transform, Load (ETL), has been in use since the 1970s. It involves gathering data from multiple sources, modifying it as needed, and storing it in a central database. While ETL has proven to be dependable, it has limitations such as being slow, inflexible, and primarily compatible with on-premises systems...
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June 8, 2023

Trends Among the Contract Workforce to Factor into Your Overall Talent Strategy

According to Sarah Nicastro, Creator of Future of Field Service, it is crucial to consider the contract workforce when determining the future role of the service workforce and addressing talent scarcity. While some companies have already embraced the contract model, others have hesitated for several reasons. However, current trends discussed here should be considered when developing your strategy...
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June 7, 2023

How ESM Breaks Business Silos

In this blog post, Craig Whytock, Solution Consultant at IFS assyst, delves into how ESM can effectively break down business silos. He explores the reasons behind the occurrence of silos, sheds light on the costs associated with them, and highlights the practical benefits that come with implementing ESM within an organization...
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June 6, 2023

When is EAM Software, Not EAM Software Enough: Understanding the Difference Means Using EAM to Inform Business Decisions

In this blog post, Jon Mortensen, Global CTO EAM at IFS, will delve into the market's perception of EAM solutions and discuss the essential features of an Asset Management System, with a particular focus on its software functionality...
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June 5, 2023

The Hard Work of Soft Skills

According to Sarah Nicastro, Creator of Future of Field Service, businesses in various industries are currently facing challenges related to labor shortages, changes in work dynamics such as location and schedule flexibility, and a significant increase in retirements and resignations within crucial professions. In the field service sector specifically, a substantial number of Baby Boomers are retiring, while younger workers with distinct backgrounds, skills, and expectations are joining the workforce...
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June 2, 2023

How Long Until Traditional Service Delivery Is Dead?

In her insights, Sarah Nicastro, Creator of Future of Field Service, highlights the transformative impact of technology on remote service delivery, which is reshaping the how and when of providing services. As indicated by the headline, she strongly believes that technology will increasingly play a more significant role in the future of service...
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