IFS Support and Professional Services
Ensure long-term IFS success with dedicated support and comprehensive enablement. Our Application Management Services and tailored training programs bridge tactical and strategic gaps, keeping your system running efficiently while your team develops mastery.
Dedicated IFS Support, Practical Enablement, and Long-Term Value
RutterKey helps customers protect and grow the value of their IFS investment through Application Management Services, dedicated support, and customized training programs designed around real business workflows.
Your Dedicated IFS Service Desk
Expert support professionals prioritizing your satisfaction and success. RutterKey provides technical support, system maintenance, and ongoing consultation to help maximize the value of your IFS investment.
A Ticket-Based Consultancy Approach
Our Application Management Services operate on a flexible, ticket-based model that gives you access to our wider organizational expertise, not just dedicated admin and support resources.
When you submit a ticket, it can be routed to the right specialist within RutterKey. That may include implementation expertise, custom development, integration architecture, reporting knowledge, or deep product understanding.
This means you are not limited by a single support contact or narrow skillset. If you need advice on optimizing manufacturing workflows, integrating a third-party system, or reviewing a complex reporting requirement, our ticket system connects you to the expertise needed to solve the problem.
What We Deliver
- Flexible ticket-based consultancy access across our organization
- System management, user account management, and user privilege administration
- IFS solution support, reporting, and integration assistance
- Custom development support and architectural guidance
- Industry-specific optimization and workflow consultation
- Comprehensive managed services tailored to evolving business needs
Tailored Support Plans: Every business is different. We create customized support plans that can include essential technical support, proactive system monitoring, and specialized consultancy access. Your ticket allocation can grow with your organization.
Full-Organization Access
Your tickets can connect you to architects, implementers, developers, and IFS specialists across RutterKey.
Bridging Tactical and Strategic Gaps
We help address immediate operational issues while supporting your longer-term IFS objectives.
Proactive System Optimization
We help identify opportunities to improve workflows, use untapped capability, and increase efficiency.
Keeping IFS Current
We support release planning, updates, enhancements, and practical steps to keep IFS secure and valuable.
Customized Training and Enablement Programs
Empower your team with the knowledge and skills they need to succeed. Our customized training solutions are built around your specific requirements, helping improve employee performance and drive adoption across your organization.
Tailored Delivery Models
One-size-fits-all training rarely works. Whether your team is located together, distributed across regions, or working in remote or restricted locations, we deliver training in the format that works for your business.
- On-Site Programs: Curated training delivery at your location with hands-on workshops and real-world scenario practice
- Virtual Delivery: Live instructor-led training for distributed teams while maintaining engagement and interaction
- Technical Deep Dives: Focused sessions covering specific product areas or advanced functionality
- Self-Paced Modules: Flexible learning for teams with unpredictable schedules
- Blended Approaches: A mix of virtual, on-site, and self-paced learning tailored to your organization
Outcomes-Focused Training Philosophy
We do not deliver generic IFS training. Every program starts by understanding the workflows that matter most, the knowledge gaps in your team, the adoption barriers to overcome, and how success will be measured.
Your training is then tailored to those needs, helping employees learn IFS in the context of how they actually work instead of relying on generic textbook examples.
Trainer Training and Subject Matter Expert Development
Sustainable training capability should live inside your organization. Our trainer training approach helps develop internal subject matter experts into confident training delivery leaders.
- Your knowledge stays internal and is not dependent on external resources
- Training can evolve with your business needs and IFS platform changes
- Your team becomes the trusted source of IFS knowledge for new users
- Continuous learning becomes part of your organizational culture
What We Deliver
- Customized training solutions aligned to your business needs and workflows
- Comprehensive training material meeting quality and professionalism standards
- Flexible delivery options across on-site, virtual, and blended formats
- Trainer training programs to develop internal subject matter experts
- Integration with Learning Management Systems for wider organizational reach
Key Focus Areas: Knowledge adoption, workflow mastery, role-specific competency, and sustainable internal training capability. We measure success through adoption and demonstrated competency, not just training hours delivered.
Outcomes and Adoption First
Every program is designed to drive measurable adoption and practical IFS confidence.
Role-Focused and Practical
Training is tailored to users, roles, and real workflows across the business.
Sustainable and Scalable
Your internal experts can maintain, deliver, and evolve training as needs change.
Accessible Delivery
On-site, virtual, and blended delivery models help training fit your team’s reality.
Why RutterKey for Support and Professional Services?
Long-term IFS success requires more than reactive support. It requires a partner who understands your business, your industry, your system, and your ambitions.
Deep IFS Expertise
Our team brings extensive knowledge of IFS functionality, configuration, implementation, and best practice based on real-world project experience.
Industry-Specific Knowledge
We understand manufacturing, project operations, supply chain, field service, finance, and the operational constraints that shape how IFS is used.
Full-Organization Access
Your tickets can draw on the wider RutterKey team, including architects, implementers, developers, consultants, and industry specialists.
Customized Training
We develop outcome-focused, role-specific, workflow-aligned training that improves adoption and builds real competency.
Scalable Support Model
Whether you need targeted help or ongoing proactive support, our service plans can scale as your IFS environment and business needs evolve.
Continuous Value Realization
Our goal is to help you identify new capabilities, optimize workflows, improve performance, and keep IFS delivering measurable value.