Sustained Success Through Expertise & Support
Implementation is the beginning. Long-term value requires ongoing support, continuous optimization, and team enablement. RutterKey services ensure your IFS investment delivers sustained ROI.
Application Management Services
Your dedicated IFS service desk, staffed by expert support professionals. We prioritize your satisfaction and success, providing technical support, system maintenance, and ongoing consultation to maximize the value of your IFS investment.
What We Deliver:
- Dedicated service desk with expert support professionals
- System management, user account management, and user privilege administration
- IFS solution support, reporting, and integration assistance
- Data management and custom development support
- Comprehensive managed services aligned to your business needs
The Value of Application Management Services:
- Bridging Tactical & Strategic Gaps: We align day-to-day operations with long-term strategic goals. Our enterprise-level support addresses immediate challenges while contributing to your strategic objectives.
- Aligning IT With Business Strategy: IT should enable, not hinder, your business. We work closely with you to ensure your IFS initiatives are in harmony with your business and operational strategies.
- Driving Continuous Improvement: We constantly monitor, assess, and optimize our services. We help you leverage the full potential of IFS to drive continuous improvement in your operations.
- Keeping Your IFS Investment Evergreen: IFS Cloud evolves with two releases per year. We ensure your system remains current, secure, and delivering value. Regular updates, upgrades, and enhancements keep your investment evergreen while your team stays equipped with the latest knowledge.
Tailored Support Plans: Every business is unique. We create customized support plans — from basic technical support to proactive system monitoring to specialized training — designed to align with your goals and budget.
Get in Touch →Training & Enablement
Empower your team with the knowledge and skills they need to succeed. Our customized training solutions, designed to meet your unique requirements, improve employee performance and drive organizational success.
What We Deliver:
- Customized training solutions tailored to your unique needs and objectives
- Comprehensive training material meeting ISO standards for quality and professionalism
- Flexible delivery options — in person or virtual, adapting to your team's location and schedule
- Train-the-trainer approach ensuring sustainable, scalable development within your organization
- Integration with Learning Management Systems to promote wider transformation
Our Training Philosophy:
- Role-Focused Learning: Training is tailored to each user's role and responsibilities. Finance teams learn different workflows than operations teams. Customized content improves adoption and performance.
- Practical, Hands-On: We develop training material grounded in real workflows. Users learn IFS in the context of how they actually work, not generic exercises disconnected from their jobs.
- Sustainable Development: The train-the-trainer approach means training capability lives within your organization. We empower internal trainers to deliver, maintain, and evolve training as your business needs change.
- Professional Standards: All training material is developed per ISO standards, ensuring the highest quality of documentation and delivery.
Delivery Flexibility: Whether your team is distributed across geographies or co-located, we deliver training in the format that works for you — in-person sessions, virtual instructor-led training, self-paced modules, or blended approaches.
Get in Touch →Why RutterKey for Support & Professional Services
Long-term IFS success requires more than vendor support — it requires a partner who understands your business, your industry, and your ambitions. RutterKey brings 20+ years of IFS expertise combined with a commitment to your sustained success.
Deep IFS Expertise
Our support team brings extensive knowledge of IFS functionality, configuration, and best practices. We don't read the manual; we wrote the playbook from real-world experience.
Industry-Specific Knowledge
Support isn't one-size-fits-all. Our team understands manufacturing, project operations, supply chain, and field service workflows. We speak your language and understand your constraints.
Proactive, Not Reactive
We don't wait for problems to occur. Proactive monitoring, regular system reviews, and continuous optimization mean we identify issues before they impact your operations.
Customized Training
Generic training fails. We develop role-specific, workflow-aligned training that improves adoption and performance. Training that matters, not checkbox compliance.
Scalable Support Model
Whether you need 24/7 global support or targeted assistance during critical periods, our service plans scale to your needs and grow with your organization.
Continuous Value Realization
Our goal is not to manage problems but to maximize value. We work with you to identify new capabilities, optimize workflows, and drive continuous improvement in your operations.