October 23, 2023

A People-Centric Guide to Enterprise Service Management (ESM)

Kirstie Lingel, Marketing Director for Global Campaigns at IFS assyst, elucidates that through Enterprise Service Management (ESM), companies can simplify their service delivery procedures, enhance customer satisfaction, and nurture an atmosphere of teamwork and ongoing enhancement. This article delves into the potential of employing a human-centric strategy along with ESM, enabling businesses to attain elevated levels of operational efficiency, customer loyalty, and overarching business triumph...
October 20, 2023

IFS Leads the Charge: Pioneering Sustainability through Electric Vehicle Fleet Optimization

James Lewis, Senior Vice President of Global Sales - Service Management at IFS, elucidates the growing recognition among organizations in our sustainability-driven world regarding the vital need to incorporate environmentally conscious practices at the heart of their operations...
October 17, 2023

If You Want to Get Better at Something, Here’s What You Need to Do!

As a Senior Training Coordinator in the IFS Academy, Ilma Musaffer emphasizes that embracing the discomfort of learning something new is crucial. It entails taking actions that may be unfamiliar, venturing into uncharted territory, and experimenting with techniques that might initially prove frustrating or ineffective. Inevitably, there will be moments of awkwardness and mistakes, and you may even experience embarrassment, especially if you're accustomed to consistent success...
October 16, 2023

What is Release Management in ITIL?

Craig Whytock, Solution Consultant at IFS assyst, explains the concept of release management as a meticulously organized procedure aimed at planning, coordinating, and maintaining control over the deployment of software releases into production environments. This systematic approach ensures the efficient introduction of new or modified services with minimal disruption while upholding quality and compliance standards...
September 28, 2023

Accountability: The Key to Success

Madusha Dissanayake, Lead Consultant - Finance at IFS, explains that throughout our lives, we all harbor aspirations we strive to attain. Whether it's securing a promotion, shedding those extra pounds, or embarking on an entrepreneurial journey, achieving these objectives necessitates a fundamental component: accountability...
September 27, 2023

Digital Transformation in Oil and Gas: Have We Reached a Tipping Point?

Daniel Talbot, Industry Marketing & ABM Director at IFS, highlights the oil and gas sector's tumultuous recent years. Just over three years ago, the price of crude oil plummeted below zero, prompting OPEC+ nations to agree on production cuts to balance supply and boost prices. Additionally, the industry faced the significant upheaval caused by the Russian-Ukraine conflict in the past year, impacting natural gas prices and overall supply...
September 26, 2023

Five Megatrends Revolutionizing Manufacturing and Service, and Why a Cross-functional Approach is Essential

Recently, during the IFS Connect event in Stuttgart, Michael and his colleague Maggie Slowik delved into the future of two critical industries/functions that impact our daily lives: Manufacturing and Service. It comes as no surprise that technological advancements in these domains are progressing at a remarkable pace...
July 12, 2023

Manufacturers Are Gambling Competitive Advantage with Slow Digital Investments and Lack of ROI

IFS has recently released the findings of an IDC InfoBrief, which was sponsored by IFS and titled "Shaping the Future of Manufacturing." The report highlights the state of digital transformation (DX) in the manufacturing sector, an industry of significant importance to IFS. The research involved surveying 160 senior decision-makers from manufacturing companies in Europe, the Americas, and Asia, aiming to identify key areas where manufacturers can drive growth by examining their future investment plans, IT strategies, and the challenges they face...
July 11, 2023

Updating Legacy Systems, Delivering a Richer CX, and Attracting Talented Workers

IFS has recently announced the results of its global State of Service research study of Communication Service Providers (CSPs) which uncovers the biggest field service challenges, technology adoption plans, and top focus areas for the telecommunications industry this year...