Craig Whytock, the Solution Consulting Manager at IFS assyst Europe, underscores the critical nature of selecting the right ITSM software as organizations pursue efficiency, adaptability, and seamless IT services. The decision directly influences performance and productivity...

Persisting conflicts and geopolitical uncertainties indicate a sustained trend, prompting an upswing in defense budgets. The pertinent question arises: where will the increased spending be directed?

Leadership in the service sector is transforming, with outdated "old-school" leaders being replaced by those embracing a more modern, transformational style. Customer experience (CX) is a key focus, requiring companies to dissolve service siloes and ensure a seamless, customer-centric operation...

In 2023, industries heavily reliant on assets encountered various challenges. Yet, the evolution of Enterprise Asset Management (EAM), incorporating artificial intelligence, presents an opportunity for organizations to significantly improve their operational efficiency in 2024...

The telecommunications sector is experiencing rapid transformation due to the interplay of emerging technologies, evolving customer preferences, and competitive dynamics that are reshaping the market landscape. As a dynamic and fiercely competitive environment, the industry remains in a constant state of change, driven by technological advancements, shifts in consumer choices, regulatory modifications, and escalating tariffs...

Amid ongoing challenges such as increasing labor shortages, the industry is actively embracing digital technologies like AI to automate and optimize operations. In a bid to ensure consistent revenue, businesses are transitioning towards becoming comprehensive asset service lifecycle providers. Additionally, antiquated, and disorganized enterprises are set to undergo restructuring, leveraging real-time data for precise project budgeting and forecasting...

How will Artificial Intelligence (AI) impact the conventional realm of Construction and Engineering? Initial signs suggest a potential revolution in the industry, ushering in a smarter, more automated, efficient, and sustainable era...

Rob Mather, Vice President of Aerospace and Defense Industries at IFS, notes that since the debut of ChatGPT, Artificial Intelligence (AI) has become a dominant topic of discussion. However, beyond public discourse, AI holds substantial potential for enhancing efficiency and productivity across diverse industries...

In the utilities sector's shift towards sustainability, Asset Performance Management (APM) emerges as a critical enabler, as discussed by Jon Mortensen - Global CTO of Enterprise Asset Management at IFS. APM proves essential in three key areas: leak monitoring for early detection and prevention, anomaly detection contributing to risk management and prediction of asset failures amidst grid changes, and resource management optimizing workforce efficiency...

James Lewis, Senior Vice President of Global Sales for Service Management at IFS, highlights the increasing demand for field service organizations to embrace cutting-edge technologies. These technological advancements hold the promise of substantial benefits, such as heightened competitiveness, elevated customer service standards, and reduced operational expenses...