September 26, 2022

What is It Operations Management (ITOM)?

Stephane Maes, CTO & CPO at IFS Assyst, explains how IT operations management (ITOM) is one of the main functions of service operation in the Information Technology Infrastructure Library (ITIL) framework; a set of processes for building and maintaining an organization's IT infrastructure...
September 21, 2022

Does “Digital Transformation Success Insurance” Exist?

Max Israel, Global Creative Director & Customer Experience Strategy Officer at IFS, and Founder of the IFS Customer Experience Management tool, IFS Customerville, explores how a recent customer survey software infographic from Gartner has caught the attention of digital transformation leaders...
September 20, 2022

The Evolving Complexity of EPCs – EPC, EPCM or EPCOM

Chris Knight, Global Industry Director, Construction and Engineering at IFS delves into the uniqueness of EPC (Engineering, Procurement, and Construction) companies that design and construct some of the most complex bridges, buildings, energy grids and power plants in the world...
September 14, 2022

Thinking and Working Holistically with the Guiding Principles of ITIL 4

Hannah Mandapat, Marcom Manager at IFS, explains how the 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices...