In a recent webinar from Kenny Ingram, Vice President, Engineering, Construction & Infrastructure at IFS, was joined by renowned construction expert Jaimie Johnston MBE, Board Director, and Head of Global Systems at Bryden Wood...
Stephane Maes, CTO & CPO at IFS Assyst, explains how IT operations management (ITOM) is one of the main functions of service operation in the Information Technology Infrastructure Library (ITIL) framework; a set of processes for building and maintaining an organization's IT infrastructure...
Carol Johnston, VP of Energy, Utilities & Resources at IFS, explores how with the rise of energy prosumers, and the decentralization of the energy grid, asset management is now more challenging than ever for utility companies...
Max Israel, Global Creative Director & Customer Experience Strategy Officer at IFS, and Founder of the IFS Customer Experience Management tool, IFS Customerville, explores how a recent customer survey software infographic from Gartner has caught the attention of digital transformation leaders...
Chris Knight, Global Industry Director, Construction and Engineering at IFS delves into the uniqueness of EPC (Engineering, Procurement, and Construction) companies that design and construct some of the most complex bridges, buildings, energy grids and power plants in the world...
Sonal Fernando, Software Engineer at IFS, explores how the introduction of low-code development solutions has changed how organizations and developers work...
Craig Whytock, Solution Consultant at IFS Assyst explains the details of how change management, or change enablement, is the process that helps individuals and teams effectively implement transitions or transformations to an organization's IT environment(s)...
Hannah Mandapat, Marcom Manager at IFS, explains how the 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices...
Harsh Tandon, Digital Marketing Lead at IFS, explores how IT incident management is an IT service management (ITSM) process that is used to identify and resolve IT disruptions and resume interrupted services as quickly as possible...