customer feedback – RutterKey Solutions

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Alex Sharp
Dan Harris
Daniel Walder

October 4, 2022

Achieving Frictionless Time to Value, Customer Feedback and Business Transformation

Tom Gregory, VP of Customer Experience and Transformation at IFS, explores how the changes businesses need to make and why are calculated through the rich insight provided by customer feedback...

July 21, 2022

The Voice of the Customer is the Foundation of Business Transformation Success

Susannah Richardson, Vice President of Marketing, Service Management Business Unit at IFS, details how 12 months after the acquisition of the award-winning feedback platform, Customerville, the IFS team took some time to reflect and review how far things have come...