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Stephane Maes, CTO & CPO at IFS Assyst, explains how IT operations management (ITOM) is one of the main functions of service operation in the Information Technology Infrastructure Library (ITIL) framework; a set of processes for building and maintaining an organization's IT infrastructure. Tasks within ITOM concern elements like capacity, cost, performance, security, and the availability of key technological components and services.
IT infrastructure within organizations is more fragmented than ever, with 74% of technology investments funded by non-IT business units. It’s easy to understand how valuable information can slip through the cracks. Preserving a sound ITOM strategy prevents this and provides IT teams with complete visibility of their IT environments.
Read the full article from IFS here.
