Daniel Walder – Page 27 – RutterKey Solutions

September 8, 2022

Psychology in the Service Desk: Firefighting and Burnout

Sami Musleh, Solution Consulting Manager at IFS Assyst, explores the realities of firefighting and burnout within the unpredictable day-to-day responsibilities of service desk agents. The phone could ring at any time, and it could be about all kinds of issues...

September 7, 2022

What is Problem Management?

Ed Perez, Solution Consulting Manager at IFS Assyst, explains that problem management is a critical IT Service Management (ITSM) process that first identifies and then resolves the underlying causes of incidents that are occurring in an IT service environment...

September 7, 2022

Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that leaders in field service are seeing notable key performance indicators improve thanks to their investments in interactive technology...

September 2, 2022

The 7 Deadly Sins of IT Governance

Sami Musleh, Solution Consulting Manager at IFS, explains how Information technology permeates every aspect of an organization, so leaving it unchecked can be extremely detrimental to the success of a business...

August 30, 2022

Navigating Hard Conversations

Udari Samarasinghe, a Training Coordinator at the IFS Academy, explains that within our day-to-day conversations, holding the key to unlocking every difficult dialogue is an essential skill set to learn...

August 29, 2022

What is the Cloud-Native Mindset for Digital Transformation?

Damian Perera, a Lead Software Engineer at IFS, explores the definitions and purposes of a cloud-native mindset for digital transformation. Is your organization just starting its digital transformation journey?

August 23, 2022

6 Secrets for Supercharging the IT Help Desk

Hannah Mandapat, Marcom Manager at IFS Assyst, explains how the IT desk plays an essential role in forming IT Service Management (ITSM) best practices within an organization...

August 22, 2022

The Resilient Utility: Managing Operational Risks and Workforce Limitations

Carol Johnston, VP of Energy, Utilities & Resources at IFS examines the resilient utility and the use of business-focused, performance-based assessments to align processes with business priorities...

August 22, 2022

Boomi’s Mission, Through the Lens of Award-Winning Chief Innovation Officer Ed Macosky

Growing up in a small Pennsylvania coal-mining town, Ed Macosky had his future mapped out. He would become a civil engineer and spend his life building roads to help connect the world. Then, two weeks before heading off to Penn State University, a pamphlet arrived in the mail that changed his life…

August 15, 2022

Data in the Cloud Drives Employee Onboarding

Trimmed operational expenses, infrastructure costs and the ability to scale better, faster and with more automation are just some of the benefits you can expect to experience as you shift your ERP systems and core data into the cloud...