According to Sarah Nicastro, the Creator of Future of Field Service, companies are increasingly prioritizing Diversity, Equity, and Inclusion (DEI) initiatives for various reasons, ranging from practical considerations to genuine belief in their importance. Some organizations may engage in DEI efforts to avoid negative perceptions associated with a lack of diversity or to address labor shortages, but the most compelling motivator is the recognition that DEI is truly significant...

According to Sarah Nicastro, Creator of Future of Field Service, field service technicians encounter numerous uncertainties and risks in their line of work. Depending on the industry they belong to, technicians may find themselves repairing equipment in comfortable office settings or noisy factories, while others may be exposed to hazardous neighborhoods or confront aggressive dogs while working in residential areas. Certain technicians even operate in mines, scale tall towers, or handle heavy and perilous machinery...