September 14, 2022
Edwin Perez, Solution Consulting Manager at IFS, details how ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users...
September 12, 2022
When speaking with prospective customers, those at Boomi often hear these same frustrations. Boomi states this is what led them to search for modern connectivity and workflow automation tools...
September 12, 2022
Rob Mather, Vice President, Aerospace and Defense Industries at IFS, explains how the aviation industry has faced its fair share of economic challenges in the past couple of years...
September 8, 2022
Stephane Maes, CTO & CPO at IFS Assyst, explains that peer support is happening in your organization. It is happening in all organizations...
September 8, 2022
Hannah Mandapat, Marcom Manager at IFS Assyst, explains that no matter how efficient and well-formed your incident management processes are within your organization, there will always be more incidents than you can handle...
September 8, 2022
Craig Whytock, a Solution Consultant at IFS Assyst, explains how service desks have the responsibility of fixing issues fast and in the correct way, fast. IT customers have high expectations when it comes to quick, decisive action...
September 8, 2022
Craig Whytock, a Solution Consultant at IFS Assyst, explains that for many service desks, First Call Resolution (FCR) is the “holy grail” of metrics, but should it be?
September 8, 2022
Sami Musleh, Solution Consulting Manager at IFS, explains how incident management is one of the more widely adopted Information Technology Infrastructure Library (ITIL) practices, with almost 100% of small-to-large organizations performing it in one form or another...
September 8, 2022
Hannah Mandapat, Marcom Manager at IFS Assyst, explains how unplanned work (the things you didn’t know you needed to do when you started the day) gets in the way of planned work (things you knew about before beginning, or the work you should be doing)...
September 8, 2022
Candice Arnold, Chief Marketing Officer at IFS Assyst, delves into how philosophers have been thinking about knowledge for thousands of years...