Thinking and Working Holistically with the Guiding Principles of ITIL 4

Hannah Mandapat, Marcom Manager at IFS, explains how the 7 Guiding Principles of ITIL 4 are the key messages of ITIL. They are designed to guide decisions and actions so the people who are responsible for managing and operating the organization’s service portfolio can benefit from these high-level best practices. The 7 Guiding Principles of ITIL 4 include:

• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

Read the full article from IFS here.