DH Pace is a U.S. company that has been providing loading dock and door related products and services to residential and commercial customers since 1926. They have over 1,800 employees, 1,000+ service vehicles, and more than 35 facilities nationwide.
Their company mission is to improve the safety, security, and convenience of buildings within the communities they serve.
DH Pace strives to offer customized solutions to match the needs of their clients. With their long history and integrated business model, they have developed numerous vertical markets, some of which include: Healthcare, education, industrial & manufacturing, distribution & logistics, retail, commercial construction, and government & municipality properties.
Given the company’s infrastructure growth as well as the complexities of running both product manufacturing operations and a vast service network, DH Pace needed an ERP environment that could replace numerous “disparate” systems with one cohesive, integrated, user-friendly, state-of-the-art business system. The RutterKey / IFS solution was chosen to support the company’s plan for greater organization and growth, with the added benefits of improving profitability and automating processes.
As with many of our software implementation projects, training the client’s staff of IFS users in the new application environment was vital to long-term success. RutterKey’s protocol of training and onboarding a group of DH Pace super-users allowed the customer to develop their own internal software education program for both current staff and new employees alike.