Overcoming Barriers to Field Service Technology Adoption: Building a Compelling Business Case for Success

James Lewis, Senior Vice President of Global Sales for Service Management at IFS, highlights the increasing demand for field service organizations to embrace cutting-edge technologies. These technological advancements hold the promise of substantial benefits, such as heightened competitiveness, elevated customer service standards, and reduced operational expenses.

Notwithstanding these advantages, numerous companies encounter impediments when integrating field service technology. The primary hurdles revolve around financial limitations and the reluctance of key stakeholders to endorse these innovations. To surmount these challenges and fully unlock the potential of contemporary solutions, organizations must construct a compelling business case that effectively demonstrates the value and return on investment (ROI) associated with the adoption of such technologies.

Read the full article from IFS here.