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Hannah Mandapat, Marcom Manager at IFS’ ESM (IFS Assyst) unit, explains that the success of any IT department is largely dependent on its ability to deliver value to its customers.
The traditional KPIs that IT departments use to measure their success, such as uptime and availability, are becoming less relevant in a world where customer experience is king.
That’s why customer-centric KPIs have become increasingly important for IT departments. These KPIs help IT departments measure the impact they have on their customers and identify areas for improvement.
Read the full article from IFS here.
