In her insights, Sarah Nicastro, Creator of Future of Field Service, highlights the transformative impact of technology on remote service delivery, which is reshaping the how and when of providing services. As indicated by the headline, she strongly believes that technology will increasingly play a more significant role in the future of service...

According to Sarah Nicastro, Creator of Future of Field Service, as service organizations rapidly adopt new technologies to enhance customer experience and maintain a competitive edge, it is crucial to thoroughly evaluate the security implications of these digital transformation initiatives...