Best ITSM Software: 25 Essential Questions to Ask

Craig Whytock, the Solution Consulting Manager at IFS assyst Europe, underscores the critical nature of selecting the right ITSM software as organizations pursue efficiency, adaptability, and seamless IT services. The decision directly influences performance and productivity.

Gartner's projection of global IT spending reaching $5.1 trillion in 2024, showcasing an 8% growth from 2023, highlights the significant investments organizations are making in their IT infrastructure. This uptick in spending underscores the recognition of technology as a cornerstone for business success, with ITSM software playing a pivotal role in streamlining operations.

For those currently exploring various ITSM options, this article offers a compilation of 25 questions to assist in narrowing down choices and selecting the most suitable ITSM software for your business.

Read the article from IFS here.