The Resilient Utility: Managing Operational Risks and Workforce Limitations

This blog series by IFS explores the 2022 Gartner Market Guide for Mobile Workforce Management Software for Utilities (published by Gartner in May 2022). In this post, Carol Johnston, VP of Energy, Utilities & Resources at IFS examines the resilient utility and the use of business-focused, performance-based assessments to align processes with business priorities.

Gartner recognizes this as a key finding in the guide, emphasizing how data access and orchestration via system integration investments enable utilities to align and improve workforce and operational requirements. This is timely feedback as utilities struggle to maintain existing operations and prepare for the future.

Read the full article from IFS here.