Interactive Tools Are Significantly Improving Field Service Outcomes
September 7, 2022
Psychology in the Service Desk: Firefighting and Burnout
September 8, 2022
Ed Perez, Solution Consulting Manager at IFS Assyst, explains that problem management is a critical IT Service Management (ITSM) process that first identifies and then resolves the underlying causes of incidents that are occurring in an IT service environment. By targeting the root cause of issues, problem management exists to minimize the incidents that present themselves in the first place.
Read the full article from IFS here.
