6 Secrets for Supercharging the IT Help Desk

Hannah Mandapat, Marcom Manager at IFS Assyst, explains how the IT desk plays an essential role in forming IT Service Management (ITSM) best practices within an organization. The IT help desk serves as the first point of contact for the wider IT department for the rest of the business. Of course, it must be said, that with IT teams having to meet sometimes very high demands with minimal resources, help desk teams can experience overwhelming volumes of calls and tickets to deal with, whilst balancing inflexible, manual processes.

Read the full article from IFS here.