
Psychology in the Service Desk: Firefighting and Burnout
September 8, 2022
Service Desk Challenges: Increase First-time-fix Rate
September 8, 2022Candice Arnold, Chief Marketing Officer at IFS Assyst, delves into how philosophers have been thinking about knowledge for thousands of years. The theory of knowledge otherwise referred to as epistemology, goes back in history at least two centuries, and organizations have been studying the concept of knowledge management for the last twenty. Most organizations are aware that they should be making better use of the knowledge at their disposal, but many knowledge management programs fail, the article on the link below explores why.
Read the full article from IFS here.