
Psychology in the Service Desk: Firefighting and Burnout
September 8, 2022
Service Desk Challenges: Increase First-time-fix Rate
September 8, 2022Sami Musleh, Solution Consulting Manager at IFS Assyst defines IT Asset Management (ITAM) as ‘the process of overseeing the complete lifecycle of an organization’s IT assets.’ He mentions that this process begins from planning to procurement and maintenance, all the way to disposal. The aim is to extract the maximum possible value from assets and ensure that an organization can make the most from its IT investments.
Read the full article from IFS here.