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Top 5 Features to Look for in an ESM System
Candice Arnold, VP of Marketing - CMO IFS assyst, acknowledges the challenges of managing multiple service requests, departments, and vendors while striving to uphold a positive customer experience. If you find yourself in this predicament, you're certainly not alone. According to a 2021 Axelos survey, 68% of organizations have already implemented enterprise service management (ESM) strategies to gain control over their service delivery and enhance the overall service experience. Choosing the right technology to support this objective is crucial.
However, with numerous ESM systems available in the market, selecting the most suitable one can be daunting. In this blog post, Candice shares the top five essential features to consider when choosing an ESM system. By being informed about these features, you can make a well-founded decision and elevate your service management to new heights.
Read the full article from IFS here.
