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Tom Gregory, VP of Customer Experience and Transformation at IFS explores how the changes businesses need to make and why are calculated through the rich insight provided by customer feedback. How feedback can and should shape business innovations and moments of service are examined by Tom Gregory, VP of Customer Experience and Transformation at IFS.
IFS is committed to enabling great moments of service and supporting customers to excel in their sectors. The foundation behind this idea and approach from IFS is so that all customer interactions consistently stand out to deliver exactly what has been promised, and more.
Read the full article from IFS here.
