What is Knowledge Management? Knowledge Management Explained

Stephane Maes, CTO & CPO at IFS Assyst, explains how knowledge management is the process of gathering, organizing, analyzing, and distributing knowledge across an organization to make information accessible to employees and improve organizational performance. This ITIL process focuses on getting information across to the right people at the right time in the right format to help them complete the tasks they need to do.

Read the full article from IFS here.