Driving Modernization, Innovation, and Agility with Integration Platform as a Service
September 12, 2022
The Best Practices and Processes of IT Incident Management
September 14, 2022
Edwin Perez, Solution Consulting Manager at IFS, details how ITSM (IT Service Management) refers to the complete process of delivering IT services to end-users, whilst ensuring these services align with the key business goals of an organization and provide excellent value for customers. Some of the related tasks involve optimizing IT processes, maintaining levels of service availability, and enhancing the experience for customers.
Read the full article from IFS here.
