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Updating Legacy Systems, Delivering a Richer CX, and Attracting Talented Workers
IFS has recently announced the results of its global State of Service research study of Communication Service Providers (CSPs) which uncovers the biggest field service challenges, technology adoption plans, and top focus areas for the telecommunications industry this year. From improving customer experience to compete with new market entrants to updating legacy service management systems to optimize field engineers, the report reveals how the world’s leading CSP and telecom infrastructure brands will navigate their service transformations this year.
Read the full article and download the report from IFS here.
