The Best Practices and Processes of IT Incident Management

Harsh Tandon, Digital Marketing Lead at IFS, explores how IT incident management is an IT service management (ITSM) process that is used to identify and resolve IT disruptions and resume interrupted services as quickly as possible. The effective management of IT incidents helps to ensure that the impacts of incidents on an organization’s critical infrastructure are reduced and minimized, and business operations are enabled to carry on as usual.

Not everything is smooth sailing when it comes to business operations and of course, disruptions and interruptions are a fact of life when it comes to IT services. Sometimes external factors mean that things happen and they’re outside of people’s control. An employee’s mouse can suddenly break, or a company VPN can fail during a critical time. Incidents like this obstruct people's work and when not addressed immediately and efficiently, can cost businesses significantly. This article looks at the various benefits and what’s involved in implementing an effective incident management program.

Read the full article from IFS here.