Selling Field Service to a New Generation

It seems that we have moved past what economists referred to as "The Great Resignation" and the job market turmoil that unfolded during the pandemic. However, labor markets continue to remain tight, particularly in the field service sector, which was already grappling with staffing challenges prior to the onset of COVID-19. Sarah Nicastro, the Creator of the Future of Field Service, frequently discusses the ongoing difficulties in recruiting and retaining talent. She also highlights the unique expectations of younger workers, which can sometimes perplex well-established field service companies.

Nevertheless, not all field service companies are struggling in this regard. Sarah recently had the opportunity to interview Anthony Billups, the North America Vice President of Sales and Market Development at Comfort Systems USA, a pioneering company in the air conditioning industry. Despite working in an industry with a rich history, Anthony has shown a forward-thinking approach to attracting and managing a younger and more diverse workforce of technicians.

Read the full article from Future of Field Service here.