Is Peer IT Support Right for Your Organization?

Stephane Maes, CTO & CPO at IFS Assyst, explains that peer support is happening in your organization. It is happening in all organizations. Despite this, research from Gartner Inc. indicates that a mere 1%-5% of enterprise organizations are working on the tracking and governance of peer support and facilitating it at scale. The reality is in most organizations, it is happening under the radar.

Without complete transparency and understanding of why, where, and how peer IT support is happening, most organizations don’t know if it’s delivering a net gain, or distracting employees from their designated jobs when they already have access to a service desk.

Read the full article from IFS here.