Interactive Tools Are Significantly Improving Field Service Outcomes

A recent report sponsored by IFS found that leaders in field service are seeing notable key performance indicators improve thanks to their investments in interactive technology. Field service technicians are often required to work in challenging environments, whilst serving as ambassadors of their company’s brand. In the field service environment of today, technicians often heavily depend upon their organization’s deployed technologies to interact with customers, request assistance in the field, and improve or optimize first-time fix rates.

Read the full article from IFS here.