How Long Until Traditional Service Delivery Is Dead?

How Long Until Traditional Service Delivery Is Dead?

In her insights, Sarah Nicastro, Creator of Future of Field Service, highlights the transformative impact of technology on remote service delivery, which is reshaping the how and when of providing services. As indicated by the headline, she strongly believes that technology will increasingly play a more significant role in the future of service. It's important to note that Sarah doesn't envision the complete elimination of traditional field service visits. However, she does assert that relying solely on traditional methods, where customers report issues, and technicians visit for diagnosis, repairs, or subsequent return visits, will soon place numerous service organizations at a disadvantage in terms of competition.

Read the full article from Future of Field Service here.