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5 Levers for Achieving Service Excellence and Standout Customer Experiences

5 Levers for Achieving Service Excellence and Standout Customer Experiences

Sarah Nicastro, Field Service Evangelist explains how we know that delivering excellence in the Moment of Service™ is critical in achieving customer satisfaction, but what goes into making the most of those moments? The answer is according to Sarah, quite a lot. Today’s customers want seamlessness, simplicity, personality, reliability, peace of mind and much more, so in other words, no small feat to deliver.

Read the full article from IFS here.